At Fair Go Casino, we take your privacy seriously. This page explains our Fair Go Casino privacy policy — how we collect, use, store and protect your personal data when you visit fairgo-australia.net or use our services. We are committed to full transparency regarding our data collection and data processing practices, ensuring your confidentiality at every step.
This privacy policy applies to all users of Fair Go Casino, including registered members and visitors. It has been drafted in accordance with the Australian Privacy Act 1988, the 13 Australian Privacy Principles (APPs), and the EU General Data Protection Regulation (GDPR) where applicable. By using our platform, you acknowledge and agree to the terms set out herein.
1. Who We Are — Data Controller
Fair Go Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. For all questions related to Fair Go Casino data protection and the handling of your personal information, you may contact our Data Protection Officer at:
- Email: [email protected]
- Support: [email protected]
Our team is dedicated to upholding the highest standards of information security and ensuring your privacy rights are respected at all times.
2. Personal Data We Collect
As part of our commitment to responsible data collection, Fair Go Casino gathers only the personal data that is necessary to provide you with a safe and enjoyable gaming experience. The categories of user data we collect include:
2.1 Identification and Contact Information
- Full name
- Date of birth
- Residential address
- Email address
- Phone number
- Copies of identity documents (passport, driver's licence)
2.2 Financial Data
- Payment method details (card numbers, e-wallet IDs)
- Transaction history (deposits, withdrawals)
- Source of funds documentation (for high-value transactions)
2.3 Gaming Activity Data
- Game history and session data
- Wagering amounts and frequency
- Bonus usage and promotional participation
2.4 Technical and Device Data
- IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Referring URLs and pages visited on our site
2.5 Communication Data
- Records of live chat conversations with our support team
- Email correspondence
- Feedback and survey responses
2.6 Data from Third Parties
We may also receive personal information about you from third-party partners, such as identity verification agencies, payment processors and fraud prevention services. This is done solely to comply with our legal KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations.
3. How We Collect Your Data
Fair Go Casino collects your personal data through several means:
- Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team.
- Automated collection: Technical data gathered automatically as you browse our site via cookies, log files and analytics tools.
- Third-party sources: Data received from payment providers, identity verification partners and marketing affiliates.
4. Purposes of Data Processing
The Fair Go Casino privacy policy outlines the following primary purposes for which we process your user data:
| Purpose | Details | Legal Basis |
|---|---|---|
| Account Management | Creating and maintaining your player account, verifying identity | Contract performance |
| Service Provision | Processing deposits/withdrawals, providing games, bonuses and VIP rewards | Contract performance |
| Legal Obligations (KYC/AML) | Verifying age, identity and source of funds as required by law | Legal obligation |
| Security and Fraud Prevention | Detecting and preventing fraud, money laundering and account abuse | Legitimate interest / Legal obligation |
| Responsible Gambling | Monitoring gaming patterns, applying limits and self-exclusion tools | Legal obligation / Legitimate interest |
| Marketing Communications | Sending promotional offers, newsletters and personalised bonuses (with consent) | Consent |
| Service Improvement | Analysing usage patterns to improve our platform and customer experience | Legitimate interest |
We only process your personal information for the specific purposes stated above and do not use your data for any purpose incompatible with those listed.
5. Cookie Policy
Like most online platforms, Fair Go Casino uses cookies to enhance your experience on our website. Our cookie policy distinguishes between the following types of cookies:
5.1 Essential Cookies
These cookies are strictly necessary for the website to function correctly. They enable you to log in securely, maintain your session and complete transactions. You cannot opt out of essential cookies without affecting site functionality.
5.2 Analytical Cookies
Analytical cookies (such as those provided by Google Analytics) help us understand how visitors use our site. This data is aggregated and anonymised, and is used solely to improve our services. The Fair Go Casino cookie policy requires that such cookies are only activated after you provide your consent.
5.3 Functional Cookies
Functional cookies remember your preferences — language, currency and display settings — so you do not have to reset them each visit. They improve convenience but are not strictly essential.
5.4 Marketing Cookies
Marketing cookies track your browsing activity across our site and partner sites to deliver targeted advertising. These cookies are only placed with your explicit consent. You may withdraw consent at any time through your account settings or by contacting us at [email protected].
You can manage your cookie preferences at any time through your browser settings or via the cookie preference centre on our website. Disabling certain cookies may affect the availability or quality of some features.
6. Sharing Your Data with Third Parties
Fair Go Casino may share your personal data with carefully selected third parties in the following circumstances:
- Payment Providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer partners require access to relevant financial data to process your transactions securely.
- Identity Verification Services: KYC and AML compliance requires us to share certain documents with accredited verification agencies.
- Regulatory Authorities: We may be required by law to disclose your personal information to governmental bodies, regulators or law enforcement agencies, including the Office of the Australian Information Commissioner (OAIC) or the Curacao Gaming Authority.
- IT and Security Partners: Our hosting providers, cybersecurity partners and fraud detection services may process limited technical data to maintain platform security.
- Marketing and Analytics Partners: Aggregated and anonymised data may be shared with analytics providers. Personalised marketing data is only shared with your explicit consent.
We do not sell your personal data to third parties for commercial gain. All third-party partners are contractually bound to use your data only for the specified purposes and to maintain appropriate standards of data security.
7. International Data Transfers
Because Fair Go Casino operates internationally and uses service providers across multiple jurisdictions, your personal data may be transferred to countries outside Australia. Where such transfers occur, we ensure they are protected by appropriate safeguards, including:
- Standard Contractual Clauses approved by the relevant data protection authority
- Adequacy decisions under applicable law
- Binding Corporate Rules where applicable
These safeguards ensure your personal information receives the same level of protection as it would under Australian law, consistent with the Australian Privacy Act 1988.
8. Data Security
Protecting the data security of your personal information is a top priority for Fair Go Casino. We implement a comprehensive range of technical and organisational measures to safeguard your user data, including:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Firewalls and intrusion detection systems to protect our network infrastructure
- End-to-end encryption for sensitive financial transactions
- Access controls — only authorised personnel have access to your personal data, strictly on a need-to-know basis
- Regular security audits and penetration testing by independent cybersecurity firms
- RNG certification by independent laboratories to ensure game fairness
- KYC verification mandatory before the first withdrawal, protecting against identity fraud
Despite these robust measures, no system can guarantee absolute information security. In the unlikely event of a data breach affecting your rights or freedoms, Fair Go Casino will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, in accordance with applicable law.
9. Data Retention and Storage
Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our data storage retention schedule is as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 7 years after account closure | KYC/AML legal obligations |
| Transaction records | 7 years | Tax and financial regulations |
| Gaming activity logs | 5 years | Responsible gambling and dispute resolution |
| Marketing consent records | Until consent is withdrawn + 2 years | Compliance with consent regulations |
| Technical/log data | 12 months | Security and fraud prevention |
| Support communications | 3 years after last contact | Quality assurance and dispute resolution |
Once your personal data is no longer required, Fair Go Casino will securely delete or anonymise it. Our data storage practices comply with Australian law and are reviewed annually to ensure ongoing compliance.
10. Your Privacy Rights
As an Australian resident or an individual protected by the GDPR, you have significant privacy rights with respect to your personal data held by Fair Go Casino. These privacy rights include:
- Right of Access: You may request a copy of all personal information we hold about you.
- Right to Correction: You may ask us to correct inaccurate or incomplete personal data.
- Right to Deletion: You may request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.
- Right to Restriction: You may request that we limit the data processing of your personal data in certain circumstances.
- Right to Data Portability: You may request your personal data in a structured, machine-readable format for transfer to another service.
- Right to Object: You may object to data processing based on legitimate interests, including profiling and direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within 30 days. In complex cases, we may extend this by a further 60 days, with prior notice to you.
11. Supervisory Authority
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the relevant supervisory authority:
- Australia: Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
- EU/EEA residents: Your local data protection authority under the GDPR
Fair Go Casino strongly encourages you to contact us first at [email protected] so we can attempt to resolve your concern promptly and directly.
12. Children's Privacy
Fair Go Casino is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Our KYC verification process requires proof of age before any account is activated. If we discover that a minor has provided us with personal information, we will immediately delete that data and close the account. Parents or guardians who believe their child may have registered should contact us immediately at [email protected].
13. Changes to This Privacy Policy
We may update our Fair Go Casino privacy policy from time to time to reflect changes in law, our services or industry best practices. When we make significant changes, we will notify registered users by email and/or by posting a prominent notice on our website. The updated privacy policy will take effect from the date indicated at the top of this page. We encourage you to review this privacy policy regularly to stay informed about our data protection practices and any changes to how we handle your personal data.
14. Contact and Data Protection Officer
For all enquiries related to Fair Go Casino data protection, your personal data, or this privacy policy, please contact:
- Data Protection Officer: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 via our website
Our support team aims to respond to all privacy enquiries within 12 hours. For formal data protection requests, we acknowledge receipt within 3 business days and provide a full response within 30 days.
Frequently Asked Questions — Fair Go Casino Privacy Policy
What personal data does Fair Go Casino collect?
Fair Go Casino collects identification data, contact details, financial records, gaming activity logs, technical device data and communication records. Full details of our data collection practices are set out in Section 2 of this privacy policy.
How does Fair Go Casino use cookies?
We use essential, analytical, functional and marketing cookies. Our Fair Go Casino cookie policy requires that non-essential cookies are only activated after you provide your consent. You can manage cookie preferences through your browser settings or our cookie preference centre.
Is my personal data shared with third parties?
Your personal information may be shared with payment providers, identity verification agencies, regulatory authorities and IT security partners. We never sell your personal data for commercial purposes. All partners are bound by strict data security agreements protecting your confidentiality.
How long does Fair Go Casino retain my data?
Fair Go Casino data storage periods range from 12 months (technical logs) to 7 years (KYC/AML records). Full retention periods are listed in Section 9. After these periods, data is securely deleted or anonymised in line with our data protection obligations.
How do I exercise my privacy rights?
You can exercise your privacy rights — including access, correction, deletion and portability — by contacting our Data Protection Officer at [email protected]. We respond to all verified requests within 30 days. Your Fair Go Casino privacy rights are important to us.
How does Fair Go Casino protect my data?
Fair Go Casino data protection measures include 256-bit SSL/TLS encryption, firewalls, access controls, regular security audits and mandatory KYC verification. We are committed to maintaining the highest standards of information security and confidentiality for all user data.
Can I withdraw my consent for data processing?
Yes. You may withdraw consent for any data processing activity based on consent — such as marketing communications — at any time by adjusting your account settings or contacting us at [email protected]. Withdrawal does not affect the lawfulness of prior processing.
What is the Fair Go Casino cookie policy?
The Fair Go Casino cookie policy governs how we use cookies on our platform. We categorise cookies as essential, analytical, functional and marketing. Non-essential cookies require your consent. Our cookie policy is fully aligned with Australian and GDPR requirements, ensuring transparent data processing and respect for your privacy.
This Fair Go Casino privacy policy was last reviewed and updated in 2024. For the most current version, please visit fairgo-australia.net/privacy-policy/. For questions about personal data, data protection or your privacy rights, contact us at [email protected].