Fair Go Casino's Commitment to Responsible Gambling
At Fair Go Casino, the wellbeing of every player is a top priority. We recognise that while gambling is an entertaining pastime for millions of Australians, it can also lead to serious harm when it stops being fun and starts becoming compulsive. That is why Fair Go Casino responsible gambling practices are built directly into the platform — from the moment you create your account to every session you play. This page outlines our comprehensive approach to responsible gaming, the safer gambling tools available to you, the warning signs of problem gambling, and the support organisations ready to help you gamble responsibly and stay in control.
Understanding Problem Gambling
Gambling addiction does not discriminate. It can affect anyone, regardless of age, income, or background. The key to staying safe is understanding when recreational gambling has crossed into harmful territory. Fair Go Casino encourages all players to regularly reflect on their gambling habits and seek gambling help at the first sign of concern. Safe gambling means knowing your limits before you ever place a bet.
Warning Signs of Problem Gambling
Look out for the following red flags that may indicate a problem gambling situation:
- Financial warning signs: chasing losses, borrowing money to gamble, neglecting bills or rent to fund sessions, selling possessions to continue playing
- Emotional warning signs: feeling anxious or irritable when not gambling, using gambling as an escape from stress or depression, hiding gambling activity from family and friends
- Social warning signs: withdrawing from friends and family, neglecting work or study responsibilities, lying about time and money spent gambling
- Behavioural warning signs: being unable to stop or reduce gambling, increasing bet sizes to recapture excitement, breaking promises to quit
If any of these signs resonate with you, please use the gambling control tools described below or reach out to one of the support services listed at the bottom of this page. Remember: seeking help is a sign of strength, not weakness.
Self-Assessment Questionnaire
Answering these questions honestly can help you assess whether your gambling habits are healthy. If you answer "yes" to three or more questions, we encourage you to speak with a professional counsellor.
- Do you gamble more than you can afford to lose?
- Do you need to bet increasing amounts to feel the same level of excitement?
- Have you tried to cut down on gambling but found it difficult?
- Do you become restless or irritable when you try to reduce your gambling?
- Do you gamble as a way to escape problems or feelings of helplessness?
- After losing money, do you return to try to win it back?
- Have you lied to conceal the extent of your gambling?
- Has gambling caused problems in your relationships or at work?
- Have you borrowed or stolen money to finance gambling?
- Have you ever considered harming yourself because of gambling-related stress?
Fair Go Casino urges all players who recognise themselves in these questions to use our player protection tools immediately or contact the Gambling Help Online hotline on 1800 858 858 (available 24/7, free from any phone in Australia).
Fair Go Casino Responsible Gambling Tools
Fair Go Casino offers a comprehensive suite of safer gambling tools designed to help you stay in control. These tools are available free of charge to all registered players and can be activated or adjusted at any time from your account settings. Fair Go Casino responsible gaming features are easy to find and quick to activate — because we believe that player protection should never be a hurdle.
Deposit Limits
Setting deposit limits is one of the most effective ways to manage your gambling budget. Fair Go Casino deposit limits allow you to cap how much money you transfer into your account over a given period.
| Limit Type | Period | How to Set | Takes Effect |
|---|---|---|---|
| Daily deposit limit | 24 hours | Account Settings → Responsible Gambling | Immediately (reductions) |
| Weekly deposit limit | 7 days | Account Settings → Responsible Gambling | Immediately (reductions) |
| Monthly deposit limit | 30 days | Account Settings → Responsible Gambling | Immediately (reductions) |
Please note: reducing a deposit limit takes effect immediately, while increasing one requires a 24-hour review period to give you time to reconsider your decision.
Loss Limits
Loss limits prevent you from losing more than a set amount over a specific timeframe. When you reach your configured loss limit, Fair Go Casino will automatically prevent further wagering until the limit period resets. You can set daily, weekly, and monthly loss limits to suit your individual needs. This powerful gambling control mechanism ensures your losses never spiral beyond what you have consciously decided you are comfortable with.
Like all Fair Go Casino safe gambling measures, reducing a loss limit takes effect right away. This is by design — our system is built to prioritise your safety over convenience.
Session Limits
Spending too long at the tables or pokies is a common risk factor for developing gambling addiction. Session limits let you define the maximum amount of time you will spend gambling in a single sitting. Once your session timer expires, you will be automatically logged out, giving you the opportunity to take a break, reassess, and play responsibly.
Fair Go Casino session limits are available in increments from 30 minutes up to 8 hours. You can combine session limits with deposit limits and loss limits to create a fully personalised safety net — one of the most robust responsible gambling setups available at any online casino.
Cooling-Off Period
A cooling-off period gives you a short, enforced break from gambling without committing to a full self-exclusion. During a cooling-off period, your account remains open but you are unable to make deposits or place bets. Fair Go Casino offers cooling-off durations of 24 hours, 48 hours, 7 days, and 30 days.
The cooling-off period is ideal if you feel your gambling is becoming stressful or if you simply want space to reflect on your habits. It is one of the most-used safer gambling tools on the platform, and we recommend it to any player who feels their session has gone on too long or their spending has crept higher than intended.
Self-Exclusion
If you feel that a short break is not enough, Fair Go Casino provides a robust self-exclusion programme that allows you to suspend your account for an extended period. Self-exclusion periods are available for:
- 6 months — recommended for players experiencing early signs of gambling addiction
- 1 year — suitable for those who need a longer reset period
- 5 years — for players committed to a significant lifestyle change
- Permanent — irreversible account closure for those who have decided to stop gambling entirely
During self-exclusion, your account will be suspended, all marketing communications will cease immediately, and you will not be able to create a new account with Fair Go Casino. We strongly encourage anyone struggling with problem gambling or gambling addiction to use this tool and simultaneously reach out to a professional support service.
To request self-exclusion, contact our support team at [email protected] or via live chat 24/7. Your request will be processed as an emergency priority — we will never delay a self-exclusion request.
Activity Monitoring and Reality Checks
Fair Go Casino continuously monitors player activity for patterns that may indicate at-risk behaviour. Our system flags unusual changes — such as dramatically increased bet sizes, unusually long session lengths, or a sudden surge in deposit frequency — and may prompt our support team to reach out proactively. This behind-the-scenes monitoring is an important part of our Fair Go Casino responsible gambling infrastructure.
As a player, you can also enable reality checks: pop-up notifications that appear at set intervals (every 30, 60, or 90 minutes) to remind you how long you have been playing and how much you have spent during that session. These gentle reminders help you gamble responsibly and maintain honest awareness of your activity — especially useful during immersive sessions on popular pokies or live dealer games.
The 8 Golden Rules of Safe Gambling
Following these principles is the foundation of responsible gaming at Fair Go Casino:
- Set a budget and stick to it. Only gamble with money you can afford to lose. Use our deposit limits to enforce your budget automatically — never gamble with rent, bill, or grocery money.
- Treat gambling as entertainment, not income. The house always has an edge. Never gamble to make money or solve financial problems.
- Set a time limit. Use session limits to keep gambling as just one part of your leisure time. If you find yourself losing track of time, activate a session timer now.
- Never chase your losses. Accepting that losses happen is fundamental to safe gambling. Chasing losses is one of the clearest early signs of problem gambling — walk away instead.
- Balance gambling with other activities. A healthy lifestyle includes many forms of entertainment. If gambling is crowding out other interests, that is a warning sign to act on.
- Do not gamble when emotional or under the influence. Gambling under stress, depression, or intoxication leads to poor decision-making and significantly increased risk of harm.
- Take regular breaks. Use our cooling-off period feature to step away whenever you need to recharge. Even a 24-hour pause can provide valuable perspective.
- Know where to get help. Save the Gambling Help Online number (1800 858 858) in your phone today. Gambling help is always available, and reaching out is the smartest move you can make.
Protection of Minors
Fair Go Casino strictly prohibits anyone under the age of 18 from registering or playing on our platform. As part of our player protection commitment, we require identity verification (KYC) from all players before their first withdrawal and conduct thorough age verification checks at registration. If you believe a minor has accessed gambling services on our platform, please contact us immediately at [email protected].
Tips for Parents
If children share your device, here are some practical steps to prevent underage access to gambling sites:
- Never share your Fair Go Casino login credentials with family members
- Always log out completely after each session — do not rely on browser session timeouts
- Use a strong, unique password that children cannot guess or observe
- Enable two-factor authentication on your account for an additional layer of security
- Install parental control or website-blocking software on any shared device
- Have age-appropriate conversations with older children about the risks of gambling addiction
Parental Control Software
The following parental control tools can help block access to gambling content on shared devices:
| Software | Platform | Key Feature |
|---|---|---|
| Net Nanny | Windows, Mac, iOS, Android | Content filtering with gambling category blocking and usage reports |
| Qustodio | All major platforms | Screen time controls, website filtering, and real-time alerts |
| Norton Family | Windows, iOS, Android | Real-time web supervision, location tracking, and site blocking |
Gambling Blocking Software
For players who want to block access to gambling websites entirely — beyond what Fair Go Casino's own self-exclusion provides — the following software applications are highly recommended by counsellors and gambling help organisations:
- Gamban: Blocks access to thousands of gambling sites across all your devices simultaneously. Once installed, Gamban is extremely difficult to remove without professional assistance, making it one of the most effective safer gambling tools available to players who are serious about stopping.
- BetBlocker: A free service that blocks access to gambling websites across multiple devices. Supports blocking periods from 24 hours to 5 years, and is easy to install.
- Betfilter: Filters gambling content at the browser level across all major browsers and operating systems. An affordable option for players wanting an additional layer of gambling control.
We strongly recommend combining blocking software with Fair Go Casino's built-in player protection controls for maximum effectiveness. Using both approaches together creates a robust safety net that supports your commitment to responsible gambling.
Australian Support Organisations
If you or someone you know is affected by problem gambling or gambling addiction, please reach out to one of these trusted Australian gambling help services. All services below are free and confidential:
| Organisation | Contact | Service |
|---|---|---|
| Gambling Help Online | 1800 858 858 (free, 24/7) | Phone and online counselling specifically for gambling-related concerns |
| Gamblers Anonymous Australia | gamblersanonymous.org.au | Peer support groups and 12-step programme across all Australian states |
| Lifeline | 13 11 14 (24/7) | Crisis support and suicide prevention for anyone in distress |
| GambleAware | gambleaware.nsw.gov.au | Educational resources, self-help tools and treatment referrals |
| Relationships Australia | 1300 364 277 | Family counselling and relationship support for those affected by gambling |
International Support Organisations
For players or their families who prefer internationally recognised resources:
- GamCare (gamcare.org.uk) — UK-based charity offering free information, support, and counselling for anyone affected by problem gambling
- BeGambleAware (begambleaware.org) — Independent charity promoting responsible gambling and funding treatment services worldwide
- Gambling Therapy (gamblingtherapy.org) — Free multilingual online support available 24/7 for anyone affected by gambling addiction, including family members and friends
How to Contact Fair Go Casino for Responsible Gambling Support
Our dedicated support team is available around the clock to assist with any responsible gaming request. Whether you need to activate deposit limits, set a cooling-off period, or request permanent self-exclusion, we are here to help — and we will always treat your request as our highest priority.
- Live chat: Available 24/7 — the fastest way to activate any gambling control measure immediately
- Email: [email protected] — responses within 12 hours, self-exclusion requests processed within 1 hour
All Fair Go Casino responsible gambling requests are handled with complete discretion. Once a cooling-off period or self-exclusion is active, we will never send promotional materials designed to encourage a return to play. Our commitment to safe gambling means your wellbeing always comes first.
Frequently Asked Questions
Can I set a deposit limit before I start playing?
Yes. Fair Go Casino allows you to configure deposit limits during registration or at any time from the Responsible Gambling section of your account settings. We strongly encourage all new players to set a budget limit before their first deposit as a core part of responsible gambling practice. It takes less than two minutes and could save you from significant financial stress down the track.
How long does self-exclusion last?
Self-exclusion at Fair Go Casino is available for 6 months, 1 year, 5 years, or permanently. During the exclusion period your account is fully suspended and you cannot create a new account. If you are unsure which duration suits your situation, our support team at [email protected] can discuss your options and provide guidance without judgement.
What happens when I reach my loss limit?
When you reach your configured loss limit, your account is automatically restricted from further wagering until the limit period resets. Fair Go Casino does not allow players to override active loss limits without the mandatory 24-hour review period — this is intentional gambling control design.
Is there a cooling-off period shorter than 24 hours?
The shortest cooling-off period available is 24 hours. We believe this minimum is necessary to provide meaningful time for reflection. If you are in crisis, we recommend the 30-day option or requesting full self-exclusion, while also calling Gambling Help Online on 1800 858 858.
How can I get gambling help if I am in crisis right now?
Call Gambling Help Online on 1800 858 858 immediately — lines are open 24 hours a day, 7 days a week, and the call is free from any Australian phone. You can also contact Lifeline on 13 11 14 for broader crisis support. Fair Go Casino will cooperate fully with counsellors and support services on your behalf if requested.
Can I exclude myself from all Australian gambling sites at once?
In addition to Fair Go Casino's own self-exclusion option, you can install Gamban or BetBlocker on your devices to simultaneously block thousands of gambling sites. Your state or territory may also have a local exclusion register — contact Gambling Help Online or GambleAware for region-specific details.
Will Fair Go Casino contact me during my exclusion period?
No. Once a self-exclusion or cooling-off period is active, Fair Go Casino removes your details from all marketing lists immediately. You will not receive promotional emails, bonus offers, or any communication encouraging you to return to play. Our Fair Go Casino responsible gambling commitment means your recovery always takes priority over commercial considerations.
At Fair Go Casino, we believe that safe gambling is good gambling. Use the tools available to you, know your limits, and never hesitate to reach out for gambling help when you need it. Play responsibly — and enjoy everything Fair Go has to offer within the boundaries that keep it fun.